Over 60% of buyer research is anonymous. Do you know what they're really doing?
Buyer Resolution Today
As a B2B marketer, the more insights you have available on your buyers and their research process before they buy, the more likely that your Sales team finds success in landing them as a Customer.
Challenges with Buyer Resolution Today
Buyers globally are sensitive to how they are being tracked by B2B companies as they visit different brand websites. New data privacy laws such as GDPR and CCPA make it harder than ever for B2B companies to track their buyers in a way that does not violate any regulations around the capture and use of buyer information.
The Range of Buyer Resolutions Options
A typical B2B buyer is tracked through multiple platforms and tools. A marketing automation platform (MAP) such as Eloqua or Pardot tracks email opens and clicks by specific buyers. The same buyer may also receive an email from a Sales engagement platform (e.g. Salesloft). Thus there are multiple point tools that each separately track a buyer’s engagement with the brand.
Unified Buyer Resolution
Our new Unified Buyer Resolution (UBR) capability uniquely brings together buyer engagement and activity data from multiple tools (e.g. Marketing Automation, Sales Engagement, ABM) to build out a unified buyer journey. Activities tracked include ad clicks, website visits, marketing email opens and clicks, and sales email opens and clicks.
Our platform additionally resolves each individual Buyer at every step using first-party cookies (e.g. the MAP cookie) as well as third-party cookies that may be on the Buyer's browser. We also provide a snippet of tracking script that can be dropped into outbound marketing and sales emails. From there we track all email opens and clicks across marketing and sales and connect it to the other activity data (e.g. ad clicks, website visits) from these same buyers.
Benefits of Unified Buyer Resolution
Higher and more accurate buyer resolution directly helps your SDR and BDR team pursue exactly the right buyers at a target account for an appointment or meeting for a sale demo or discussion. The end result? More pipeline with net new opportunities.